January 14 2009

Choosing A Warranty Plan

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Before you choose a warranty plan, it is important to know what things generally aren’t covered under any plan. For instance, your car insurance covers things like exterior paint damage, collision damage and broken glass. You, as the consumer, are responsible for headlamps, taillights, bulbs, trim, moldings, upholstery, exhaust systems, tires, batteries, brake rotors, drums, struts, shock absorbers, oil changes, air filters and tune ups. It is possible for you to get “wear and tear” extended warranty coverage, which includes things like suspension or drive train components (transmission & axles). Parts like ball joints, camshafts, bearings and piston rings can cost you hundreds and are only covered under comprehensive wear and tear plans.

You may be wondering, “Do I need to purchase a warranty plan, or will I be covered by my car manufacturer’s warranty?” In some cases, people have purchased two-year extended warranty coverage only to find that they had already been covered just fine by their manufacturer. According to the consumer site CarSmart.com, the best coverage is on high-end luxury sports cars, like Aston Martins, Lamborghinis, Ferraris and Rolls-Royces, which are covered until 999,999 miles.

At the next tier, you’re covered for five years (or 60,000 miles) if you drive a Mitsubishi, Kia, Infiniti or Hyundai. You’re covered four years (or 50,000) miles if you have an Acura, Audi, BMW, Buick, Cadillac, Hummer, Isuzu, Jaguar, Land Rover, Lexus, Lincoln, Maserati, Mazda, Mercedes, Mini, Porsche, Saab, Volkswagon or Volvo.

You may want to consider purchasing an additional warranty if you’re rough on your mid-range vehicle or if you buy a lower range vehicle from Chevrolet, Chrysler, Dodge, Saturn, GMC, Honda, Jeep, Ford, Mercury, Nissan, Pontiac, Suzuki, Scion or Subaru (whose manufacturer warranties only cover 3 years or 36,000 miles.) If you drive a 2008 or later GM model, then you’ll be covered for 100,000 miles or five years.

Many people assume that there is such a thing as an “implied warranty” that protects them for so many days after they bring their new car home. Generally, you should not rely on this type of warranty plan. If you’re test driving a used car and hear a clunking sound and the salesperson says they’ll take care of it, get that promise in writing to document the problem (or simply pass on the car!) If the warranty plan doesn’t explicitly say that part will be covered, then the dealer is under no obligation to fix it, legally. Some states have a “lemon law” that says you’re entitled to repairs or replacement if the problem cannot be resolved after so many attempts. However, if you’re buying a used car “as is,” then you automatically void your right to lemon law protection and assume any risk.

If you’re buying a used car that costs less than $5,000, then is the warranty plan even worth it? At Warranty Direct, you can get an out-of-warranty plan on any vehicle over 36,000 miles that covers you four years (or 100,000 miles, whichever comes first). If you’re buying a car so cheaply, then it’s probably not worth your while to pay half that much for an automobile warranty (when you could have saved your money and your stress by just buying a slightly more expensive car with less mileage and a longer manufacturer’s warranty). Beware of the cheap plans because they often advertise exceedingly low prices but essentially cover nothing. Some extended warranty plans to avoid include those offered by TheAutoClub.com, Continental Warranty, AaautoWarranty and SmartAutoWarranty.com, which do not offer wear and tear coverage and have garnered over 250 annual complaints.

January 03 2009

Taking A Look At The Warrantech Automobile Warranty Coverage

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“I estimate that the WCPSOnline website has helped us to be over 40 percent more efficient over the last two years,” explains Warrantech VP Link Wiley. “But it is not just about cutting our costs. The cycle of authorization, repair and payment is shorter, so service centers save time as well. Essentially, the customer gets faster service, the service centers get paid quicker and we are able to keep the pricing of our warranty plans competitive.” By modernizing their operations, this highly esteemed warranty company is able to improve customer satisfaction through process efficiency. They work with dealerships to offer new car warranties, but they’re also marketing to people who are looking to extend their used car warranties as well.

The most popular plan offered by Warrantech is the Repairmaster. The “Powertrain Coverage” plan includes the engine, turbocharger, transmission, drive axle and transfer case components. Or you may choose the “Select Coverage,” which includes all powertrain components, as well as electrical, steering, air conditioning and brake components. The third plan offered is the “Deluxe Coverage,” giving you everything in the Select Plan, plus cooling, front/rear suspension, fuel delivery and enhanced electrical components.

There are also optional surcharged plans to accommodate vehicles that get a lot of wear and tear. For example, the Commercial Use plan, the Seals and Gaskets plan (for vehicles with over 80,000 miles), the Enhanced Electrical plan and the Conversion coverage plan (for recreational vehicles). With all plans, you’ll receive travel/towing bonuses.

Warrantech first began in 1983 when Joel San Antonio and William Tweed switched from the women’s apparel industry to the consumer services world. Though they offered warranties on all sorts of electronics, homes and other areas, it was the automobile industry that brought them the most fortune. They had a large number of BMW clients, particularly, and fulfilled an important niche for people with older cars who were having trouble finding extended warranty coverage. Following an aggressive sales campaign in the early 90s, Warrantech went from $6.2 million in sales to $30 million in just two years time! Now the warranty company has branched out into quite the successful conglomerate over the years, with service offerings in the US, Canada, Puerto Rico and Latin America, and annual sales reaching $121 million!

If you’ve looked at the Warrantech page and weren’t impressed by the offerings or the company legacy, then there are many other sites to try for an extended warranty quote. Warranty Direct and the National Warranty Corporation are two other highly praised, competitive companies you can check. One important thing to remember is that you can often get a better deal shopping around on the internet, rather than going through the dealership with its retail markup.